1积极响应客户问题反馈，提供客户端售后问题的解决方案； Actively respond to customer feedback, and provide solutions to customer after-sales problems; 2-与质量部门共同制定产品售后服务政策，协助客户经理完成客户质保条款； Work with quality department to formulate product after-sales service policy and assist customer manager to complete customer warranty terms; 3-协助产品应用工程师完成客户端样品测试，客户PPAP样品测试跟踪及文件提交； Assist product application engineer to complete client sample test, customer PPAP sample test track and file submission; 4-结合使用工况，总结归纳各应用特点及常见问题处理，与相关部门合作，制定并完善《产品服务手册》； Combined with the working conditions, summarized the application characteristics and common problems, and cooperated with relevant departments to develop and improve the Product Service Manual; 5-客户售后问题信息跟踪、汇总、分析，为产品改进及升级提供依据；客户投诉问题创建与关闭； Tracking, summarizing and analyzing customer after-sales problem information to provide basis for product improvement and upgrade; Customer complaint problem creation and closure; 6-支持新产品的客户端测试；协助应用工程师分析并解决客户应用问题；协助质量部出具客户端质量问题围堵方案，并与客户沟通执行；  Support client testing of new products; Assist application engineer to analyze and solve customer application problems; Assist the quality department to issue the client's quality problem containment plan, and communicate with the client to implement; 7-参与8D流程及与客户共享执行进展；  Participate in 8D process and share the implementation progress with customers; 任职要求： 1-大专及以上学历，液压、工程机械相关专业或工作背景；了解基本液压原件工作原理； College degree or above, major in hydraulic, construction machinery or related background; Understand the working principle of basic hydraulic components 2-液压或工程机械行业维修或售后3年以上工作经验；有液压元件或系统维修经验可适当放宽学历要求； At least 3 years working experience in maintenance or after sales in hydraulic or construction machinery industry; Experience in hydraulic components or system maintenance can be relaxed. 3-熟练掌握office办公软件，具有一定数据分析、展示能力；有8D等问题解决法参与经验者为佳； Proficient in Office software, with certain ability of data analysis and presentation; 8D problem solving experience is preferred; 4-热爱售后服务工作，性格外向，具有良好的表达沟通能力，能适应出差； Like after-sales service, outgoing personality, good communication skills, can adapt to business trips; 5-动手能力强，有良好的学习能力和团队合作意识； Strong practical ability, good learning ability and teamwork spirit; 6-具备基本英语听说读写能力为佳。 Basic English skills in listening, speaking, reading and writing are preferred.