KEY RESPONSIBILITIES 主要职责 Job Summary – (Role Summary) 工作概述﹣(职位概述) •Manage the activities of a front desk shift ensuring that guests receive ****, professional attention and personal recognition. 管理本班的前台工作确保客人得到快速的，专业的服务和个人的关注。 Essential Duties and Responsibilities – (Key Activities of the role) 主要职责﹣(职务的主要工作) •Reports directly to and communicates with the Front Office Manager n all pertinent matters affecting guest service and hotel operations. 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。 •Provides functional assistance and direction to all departments. 向所有部门提供功能性支持和指导。 •Cooperates, coordinates and communicates with other hotel departments as required. 按需要与酒店其它部门进行合作、协调和沟通。 •Reacts to situations to ensure guests receive **** att